It’s called ‘private information’ for a reason.

(In other words, we don’t share it.)

Your privacy is very important to us. And since your personal and confidential information is just that … yours … we intend to give you as much control over it as possible. This Privacy Statement describes the information we collect about you and how that information may be used. It’s not as good of a read as, say, Harry Potter, but it’s pretty important stuff. Even if no one’s going to make a movie out of it.

Collected Information

Pendo collects non-public personal information that has been voluntarily provided by you. You know, things like your name, address, telephone number, email address and other information that you submit. This information is used to enhance your personal experience when using the Pendo website.

Like other websites, log files are stored on the web server, saving details like your IP address, browser type, referring page and time of visit. Cookies (the web kind, not the chocolate chip kind) may be used to remember your preferences when interacting with the website. Where registration is required, your email and username will be stored on the server.

Pendo may track the domains from which you visit our site in order to gain aggregate data that may be analyzed for trends and statistics. Subject to the provisions of this Privacy Statement, Pendo may use accumulated aggregate data for several purposes—including, but not limited to, marketing analysis, evaluation of Pendo’s services, and business planning. Currently, Pendo uses personal information as a basis for notifications to users on an individual basis. At no time, unless such disclosure is required by law, a governmental agency, or specifically authorized by the user, will Pendo disclose individual user personal information to unrelated third parties that is not publicly available.

Email Marketing Opt-Out

Pendo utilizes a third party vendor for all email marketing activities. This company’s Anti-Spam Policy tolerates only permission-based email. Which means you always have the opportunity to opt out of our marketing communications or change your preferences. Just follow the link in the footer of all the email messages sent by Pendo.

Website Links

The Pendo site may contain links to other websites or there may be third-party sites on the Internet that have links to Pendo’s website. The inclusion of any link does not imply endorsement of that site by Pendo nor does Pendo have responsibility for the privacy policies and practices of those websites. We encourage you to read the privacy statement of any website you may visit. (Again, may be kind of boring. But could be useful.)


To secure site integrity, Pendo employs measures including, but not limited to, security audits, use of encryption tools and software, and other reasonable security measures and procedures. Internal access to users’ private and non-public personal information is restricted to site administrators and individuals on a need-to-know basis.

Security Enforcement

In the event that Pendo becomes aware that site security is compromised or non-public user information has been disclosed to unrelated third parties as a result of external activity (including, but not limited to, external security attacks), Pendo shall take reasonable measures which it deems appropriate, including but not limited to, internal investigation and reporting, and notification to and cooperation with law enforcement authorities, notwithstanding other provisions of this Privacy Statement.

If Pendo becomes aware that a user’s personal information provided to Pendo has been disclosed in a manner not in accordance with this Privacy Statement, Pendo shall make reasonable efforts to notify the affected user, as soon as reasonably possible and as permitted by law, of what information has been disclosed, to the extent that Pendo knows this information.


In the event that an appraisal report is cancelled and payment has already been made, we will either refund the credit card charged or issue a paper check payable to the account holder originally charged. Once the appraisal report is completed and delivered to the client, all sales are final. (Sorry about that, but it’s a rule.)

Policy Changes

Pendo may make changes to the materials contained on its website at any time without notice. (For instance, we’re thinking of changing the headline on this very page. Stay tuned.)

Whew. That’s it. Nice work getting through all this. Most people stop halfway through.